Sapphire Resorts
Reviews and Complaints
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Verified Reviewer | Hammond, IndianaCancel my memebership
Preferred solution: Full refund
Illegal practices and stall tactics after purchase
User's recommendation: Do not fall victim to this. Very much taking your money and giving nothing back in return should be their motto
Timeshare Presentation went south
User's recommendation: Avoid Sapphire in Branson, MO
Scam Do not trust them !!!!!!
User's recommendation: This is a SCAM. Do not do this !!!!!!
Was forced to except package in very limited amount of time.
User's recommendation: do not go to sedona pines resort for a saphire resorts tour
Feel lied to
User's recommendation: Just don’t
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sedona, ArizonaThey lie and answer question with half truths. I rate them as a 0 rating.
My wife I used points in RCI to go to Sedona Pines Resort in Sedona, AZ. We checked in on 1 February 2019.
We were asked to attend a meeting about the resort and its parent company Sapphire Resort the next day.
We arrived to attended the meeting on 2 February 2019 at about 12:45 PM that was to started at 1:00 PM. The meeting was late starting and did not start until about 2:00 PM. We were first in a waiting area waiting for the meeting to start, and then moved to a large meeting room. After the group presentation that took about an hour, we were all taken back to waiting area.
Couples were then asked to return to the meeting room for our one on one meeting with the sales representative. They seem to take the younger couples first for the one on one meeting. As we were in the waiting area for over 1 1/2 hours before we were one of the last couples selected to go for the one on one meeting. The one on one meeting lasted almost 2 hours.
As we were told about this new type of resort management.
You paid to be a member of the resort group and then just paid a fee for you resort credits. You could select a number of programs to get the credits. We selected the three year program, that they called the triennial. The total credits of 23,001 for the three years were placed in you membership account at the beginning of every three years cycle, and you paid 1/3 of the total three year fee each year.
The credits were then used to book a vacation in one of the resort groups many resorts. With this program you did not buy a week in any of the resort groups many resorts. Sapphire Resorts owned all of the resorts, and the resort members paid a fee to join and then paid an annual fee for the resort credits that were used to book time in one of the many resorts.
This all sounded like a nice system for taking a great vacation and not need to have the added expense to book the vacation through a company like RCI. As we had the one on one meeting with one of the sales representative, I read the statement on the top of the purchase agreement the that it was a timeshare project.
I stated we had a timeshare and did not want to buy into another one. He stated it was not like a timeshare that we had. That it was more like buying a membership in to a country club or a gym. I also asked about the Master (45 year right to use) membership, I stated we were 75 years old and we would be over 120 years old in 45 years.
He stated we could opt out at the end of the one of the three year periods when we needed to purchased the next group of credits, or we could give it to one of our kids or grand-kids. To me after what he stated, that we had the right to used the membership for 45 years, but that it was not mandatory that we were locked into a 45 year time commitment, and we could end the membership at anytime like a membership in a country club or gym. In 1988, my wife became ill and developed an autoimmune illness that effects her immune and energy systems. When she gets over tired or stressed it is very hard for her to interact and understand what people say or what she is reading.
The one on one meeting lasted for over 2 hours, as the sales representative we had, would give us things to read while he worked with one of the other couples.
Some of the time we would be waiting for 10 to 20 minutes before the sales representative came back to meet with us. Near the end of the meeting it was passed 5:30 PM, Kathy was getting very tired. She asked me to please get the process completed so she could go back to our room and take a nap.
I feel they had the older couples go last so they would be getting tired and easier to for them to miss understand statements made by the sales representative, and that the sales representative could give miss direction in the answers to questions asked by the couples they were working with.
We have never been able to use the credits to book a trip, as we had to take care of my 97 year old mother who passed away on 9 April 2020. We then felt we should stay home because of the virus and my wifes immune health problems.
On 5 August 2021 we had a call from Sapphires customer service to go over changes they have done to the credits program because of the virus. When looking at our account with the young lady we found that our 23,001 credits was now zero. She talked to her boss and they could take care of all of the problems if we went up to a new program and pay $5,500 more for our new level of membership. We said we did not want to spend more money and move up to the new program and that because of my wifes health the the virus we would just end our membership.
To end the membership we had to call a different department.
The person we talked to told us we were locked in for the 45 years and could not end our relationship with Sapphire Resorts.
We sent them a copy of what I posted here last year by certified mail.
I have the tracking date that they received it. I have only received Billing Statements and Phone Calls demanding money, no resolutions to the problems of their selling practices.
- Way too many to describe
Preferred solution: Not be a member of the resort.
User's recommendation: Do not attend their information meeting about the resort and its parent company Sapphire Resort
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaRip off
- You lie good
- Way too many to describe
- You will never get full value
- Lies to clien
Preferred solution: Let the company propose a solution
I cannot book anything on their website. When I call, nobody answers. WTF
Preferred solution: Let the company propose a solution
User's recommendation: Stay as far away as possible
Worst thing I ever did
- No pros
- Treat you like you are bothering them and you are stupid
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Hills, CaliforniaThis place is a BIG SCAM
This guy Eric Randal emailed me as if we could discuss this problem, but has yet to returned my call or email over a week now.
- Stay away
- I think i have been scammed
- False contracts
- No availability
Preferred solution: Get me out of this contract and you guys can keep the money given already. Just get me out of this SCAM.
User's recommendation: DONT DO IT
SCAM!!!
User's recommendation: *** NO!!!
Scam scam scam scam scam
- I dont receognize any pros yet
User's recommendation: AVOID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waterford Township, MichiganNo one’s answering the calls the phone when I call them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Branson, MissouriDidn’t get what was promised !
- Miss-information
- Little if any inventory is available to utilize by customers
- Not trustworthy
User's recommendation: Don’t do it !!!
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They did it to me I wish we can all get together and sue them for deceiving us
Agreed. We need to file a class action lawsuit. I’m checking into it after the first of the year.